Share your experience

The information you share is completely confidential and will never affect your care or experience with a service. We use it to spot patterns and highlight key issues. Your experience may be included anonymously in our reports to providers and decision-makers in West Yorkshire, helping to shape better services for everyone.

You can have a look at our Terms and Conditions to find more information on how we use and share your feedback. Or, head to the Frequently Asked Questions section at the bottom of the page.

Thank you.

We will be in touch as soon as possible.
What area are you based in?

Use the box below to explain what you would like to share. You can tell us:
• What happened
• What worked well
• What could have been better
• How this affected you
• Whether services worked well together
• Anything else you would like organisations to understand
• Your idea or suggestions
• Your questions or request for information

Please enter your contact details below. We may respond for clarification or offer signposting support. We cannot resolve individual complaints, but we can explain your options.

Which option is best to contact you with?

It would be very helpful to know a little more about you so that we can better understand how people’s experiences may differ. These questions are completely voluntary and you are not required to fill them in.

Please select any of the following that apply to you

Frequently Asked Questions

What happens to my feedback?

When you submit your feedback, our team carefully reviews the information you provide.

Your experience may be used to:

  • Identify trends and common concerns
  • Inform reports and research
  • Support discussions with healthcare providers
  • Highlights areas where services are performing well
  • Influence service improvements

We treat your information confidentially and will never share person details without your permission.

Can I give feedback anonymously?

Yes. You can choose how much personal information you provide. Anonymous feedback can still help us identify issues and opportunities for improvement.

Can I share a positive experience?

Absolutely. We want to hear about services that are delivering excellent care so we can recognise good practice and share learning.

Is Veera part of the NHS or council?

No. Veera is independent. We listen to people and ensure their views are heard by NHS organisations, care providers, and decision-makers.

Do you deal with complaints?

We can help you understand the NHS complaints process and signpost you to organisations that provide independent complaints advocacy.

Will you reply to me?

If you provide contact details, we may respond for clarification or offer signposting support. We cannot resolve individual comaplains, but we can explain your options.

Will the service know I contacted you?

No. We do not share your personal details without your consent.

Do you work with children and young people?

Yes. We welcome feedback from young people and families. If you are under 16, you may wish to complete the form with a parent or guardian.